Monday, June 14, 2010

HRM Scenario in INDIA

Human Resource Management (HRM) Scenario in India
Prof.Satya Sidhartha Panda.
Bangalore :India
1.1. Introduction
Though HRM caught up in the world, and was duly imitated in India, but is principally practised in a handful of organisations. However, more and more organisations are waking up to its importance, and assigning the related tasks at Vice President (HR) levels.
1.2. Span of HRM
HRM relates to functions specific to human beings in an organisation, as well as some traditionally attached/assigned functions to such a wing. These are:-
HR planning – job analysis, description and specification.
Recruitment.
Selection.
Orientation (or socialisation/induction and confirmation).
Training.
Development.
Performance appraisal and promotion.
Compensation (including privileges) and motivation.
Transfer.
Demotion and separation (discipline, conduct).
In IR, traditionally and additionally the functions carried out by the 'Personnel' department includes - Law cell, Welfare, Medical, Vigilance (now separated as General Administration), Participation in Management, Unions.
1.3. HR planning
Planning for human resources is faced with several peculiar problems.
§ It takes a long time to procure this resource as it requires selection, recruitment and training apart from the administrative hurdles of proposal-approval-concurrence-indent (private sector resorts to online job placements, walk-in interviews etc.).
§ The job specification must consider the present and future employability of the person(s) to be recruited (the most ignored function in IR!).
§ As layoffs are not possible - careful recruitment and perfect development plans must exist for existing strengths.
1.4. Recruitment
Recruitment itself comprises - Advertisement/application, Screening, Preliminary interview or written testing, Background investigation, In-depth interview, Physical examination, Job offer. These functions are primarily carried out by Railway Recruitment Boards for IR on indents placed by the Railways.
1.5. Selection
Selection is the process of filling vacancies from existing organisational strength. This function involves - eligibility, written test, interview, physical examination.
At times re-deployment of surplus strength (e.g. steam traction closure), training for other jobs in organisation etc. may also be involved. In Railways, filling of posts of Reservation Clerks was taken on a massive scale during the spread of computerised reservation system. They were trained after selection.
Organisation’s Corporate Plan and future strategy play an important role. IR lacked a corporate plan till 1980s! Even the present one says nothing about HR plans for future.
1.6. Orientation (or socialisation/induction /foundation and confirmation)
Familiarity with Organisational Structure and Functioning is called orientation. This is followed by Job-specific training for the particular job the employee is required to carry out.
In IR – no such training plan exists for Group D (the largest proportion of our HR. For clerical staff too, it is almost non-existent, recently some programmes have started in some Railways, but no clear direction from Railway Board exist.
For Group C – 1 ½ years of programme, including on-job training in some departments exists, but seldom monitored or implemented properly. It suffers also from the drawback of 'learning old mistakes (and shortcuts!) along with old gurus'. Part of this training for supervisors is held at – ZTS/ZTC for common and STS/STC/BTC for departmental courses in Railways. However, all employees do not have to undergo common courses.
Group A – 3 years probation (1 ½ years each in training & posting). This includes a Foundation and an Induction course for all, and two departmental (Phase I and Phase II) courses too. All have mandatory examinations to clear before posting and confirmation.
1.7. Training … (training = to improve current job performance)
Training is very important for continued competitiveness and organisational improvement (sometimes through change). Traditional methods include – one with one, on-the-job, job-rotation, apprenticeship etc. However, training institutes of each department spread across divisions, Railways and for entire IR supply the necessary inputs.
Modern training methods are also used for officers and supervisors in IR – off-the-job, classroom, seminars, paid external courses etc. Small organisations, which can not have their own training centres have to rely entirely on such methods.
Such training is necessary for artisans too, to learn new skills, multi-skilling, new tools, methods, new jobs, which is ignored in IR. Even for supervisors, training in new fields is necessary, whether in-house or market, to learn new technologies. Their training must also include organisational structure and working, and managerial training, which is lacking in IR.
Training for Managers is planned but not taken seriously enough, and is not focussed on developing definite skills. It is often haphazard. The methods used are – seminars, workshops, courses etc. It does not include important managerial concepts like financial management, HRM, managing stores, IT etc. Further, no organisational plan exists.
Often, after training (especially in new technologies abroad) officers are not posted on related assignments (e.g. RCF).
Continuous assessment and analysis of (all) job requirements is essential for all levels of HR. This function should be determined by the departmental executive, and organised by the IR's 'Personnel' department.
1.8. Development … (Development = for future job requirements)
In IR such courses are planned only for officers. CTIs (like IRIMEE) run a few courses targeted on the supervisors, but can not meet the required quantity for IR. These must concentrate on future responsibilities (e.g. next higher level of authority to be occupied).
By the same logic, artisans and Group D employees also must be trained for future job responsibilities, which occurs only in namesake.
The training of supervisors must include modules on inter-departmental activities, co-ordination and exposure to managerial activities, this is commonly ignored. Complete understanding of the organisation as a dynamic entity is important at all levels. IR has a long way to go in bringing this to practice.
1.9. Performance appraisal and promotion
PA should be a continuous activity and not like final examinations in school. Perhaps, as in many organisations, it should be linked with compensation (i.e. salary etc.), and promotion.
It should be a transparent process with clear yardsticks and as objective as possible. Formal appraisal should be interspersed with (intermittent) informal appraisals. Manager’s task is not to evaluate others performance, but to help them to improve it. Combined fixing of targets with emphasis on fundamental (long-lasting) improvement, clear understanding of expectation, including a chance to train one’s self through courses elsewhere.
Modern systems of appraisal are 360-degree (an employee is appraised by his juniors, colleagues and seniors) and 540-degree (where outsiders with whom he interacts, say of other department, or other organisations also appraise his performance). Can you think of more informal ways of performance appraisal?
In IR – target fixing is arbitrary; many times conflicting within departments or sections. Rewarding is limited to only the best giving the message 'either be the best or don’t work!' Rewards should be commensurate and proportional to achievement.
Incentive to acquire additional qualification is negligible without re-imbursement of expenses. In fact, permission is required to acquire additional qualification(s), though Right to Education is a fundamental constitutional right! An encouraging policy should be followed.
1.10. Promotion
No doubt, promotions should be fair and just, and frequent, giving regard to employee’s self development speed. Development (through in-house training or in market) of professional abilities should be linked with each new assignment (especially new items like – computers, management thinking, new technologies associated with their area of activity etc.)
In IR – promotions are infrequent (stagnation), especially in Group D. Faster developing employees are given no extra chance. No extra development programme is associated with promotion even though vast difference in area of responsibility arises immediately after promotion (especially in the case of officers, such as, workshop to division, etc.).
1.11. Compensation (and privileges) and motivation
Salary (and perks) should be well defined and proportionate to job requirements, external environment, peers in organisation and outside, enabling employee to meet his needs. Even if the job-description is same, but a posting in a plum city or an arduous area is not taken into account. Several other such factors are ignored, giving rise to friction and jealousy and affecting the organisation.
The criteria to take into consideration should include – educational qualification (also additional ones acquired during service); contribution to organisation (say through performance appraisal); specific parameters of organisational growth.
Motivation is strongly linked to compensation (and is a vast field in itself). Organisational incentives play an important role (family planning increment, additional educational qualification, innovation, public service, creativity etc.).
In IR – salary structure is complex, employee is unable to understand. No regard to performance in compensation offered, employee’s requirements are seldom considered, (and very little to) outside environment 9i.e. comparative remuneration in private sector, market fluctuations, arising needs to maintain standard of living etc.).
Employee’s extra contribution is totally unrewarded, therefore climate for innovation doesn’t exist. Organisational incentives are (almost) non-existent. In IR, confidential letters - offering a challenge in present or new post, praise/appreciation etc. can play an effective role for Group C employees and above.
1.12. Transfer
Transfers are used more as a tool for harassment or expressing displeasure, and seldom aimed at employee development through variety in exposure. At least they should compensate adequately for the trouble caused - displacement costs (schooling, personal telephone, gas etc.). Effort should also be made to provide immediate housing, schooling, telephone, transport, spouse's job (becoming a necessity day by day) and other basic necessities. Additional adequate incentives/compensation for change in environment can ensure that people stop fearing transfers.
The element of requisite training before taking up new responsibilities also can not be overruled. Hardly any such provision exists in IR. Railway Board has disallowed transfers just before retirement etc. recently.
1.13. Demotion and separation (discipline, conduct)
All organisation have Discipline & Conduct rules in one form or the other, which are traditionally enforced but not encouraged. IR provides a form of few punishments (through minor and major penalty) to choose from for all and any type of mistakes committed by employees. No doubt that a few 'standard' punishments can not serve the purpose of behaviour correction for all occasions. At times, several new methods have to be tried out, like many other organisations do.
Alternative disciplining measures – time for public/social service, gardening, extra-time in office in odd jobs, compulsory (paid) leave for one day, and many other creative ideas are possible. Sometimes, confidential letters – show-cause, displeasure, warning etc. can play an effective role. (Can you think of some more creative ideas for mending behaviour?)
If a punishment has to be awarded, a thought must be given to the kind of person to which the punishment is being awarded. To analyse this, let us take a look at the Maslow's Hierarchy of Needs.
Maslow points out that a human being's (types of) needs in life can be arranged in a pyramid of five tiers. The bottom tier representing the primary needs for 'sustenance of life' - food, shelter, clothing, medicine, sex etc. On suitable satisfaction of these needs, a human being looks at the second tier of needs 'family requirements' - love of spouse, son/daughter, father, mother, blood relatives etc. It is after this tier that the needs falling in the third tier come into force, the 'societal needs' - belonging and love of fellow human beings in a colony or town, perhaps. The next or fourth tier represents the need for social status, being an outstanding and all-admired person in the society etc. And, the last or fifth tier of need reflects the 'self-actualisation' need - the search for everlasting peace with one's self, for truth and God. In rare cases, e.g. saints, philosophers et al., we find people rising from the first or second tier to the fifth tier directly.
When awarding a punishment to an employee, the punishment most likely to affect him is the one which affects his achievements in the tier to which he is struggling to climb. For example, if a man's tier 1,2 and 3 needs are met, and he is striving for tier-4 need, then he is more likely to be affected by a 'censure' than by a WIT (withholding of increment temporarily - which is likely to be taken by his peers as 'none of his faults', 'a case of bad system'). But a censure would be looked upon as an insult bestowed on him by his peers.
Similarly, a censure to a man attempting to satisfy his first (or second) tier of needs would not affect him much, but a WIT would.
In IR, not only are the ways and means to correct behaviour limited to prescriptions in the book, but also the powers to usefully employ awards are extremely limited. Only a combination of the two can successfully serve as a means for behaviour correction (and motivation).
1.14. Legislation
In India – those applicable in an industrial situation are – Industrial Disputes Act 1947, Trade Unions Act 1926, The Industrial Employment (Standing Orders) Act 1946, The Factories Act 1948, The Payment of Wages Act, 1936, The Minimum Wages Act 1948, Workmen’s Compensation Act 1923, Payment of Bonus Act 1965, Employees Provident Fund and Miscellaneous Provisions Act 1952, Employees State Insurance Act 1948, Payment of Gratuity Act 1972. Others – Consumer protection; human rights; and new legislation upcoming – The Working Women’s (Privileges and Prevention of harassment) Act; Environment protection law (Prevention of pollution) etc.
In other countries – Controlling over-consumption of precious resources; Mandatory adoption of new technology; Mandatory workplace facilities (phone, basic necessities shop, crèche, first-aid, hygiene, pollution (noise, smoke) etc.); Minimum quality of service etc. (Can you think of more topics on which law may come up in future?)
In IR – some basic laws related to wages, payments are followed; blissful ignorance of most of the others. Many laws are years away from taking shape. Proposals for provision of such facilities receive poor priority at HQ, if not mocked at! (A detailed discussion is beyond the scope of this module).
1.15. Welfare
Welfare makes the organisation dear to its employees and grants it social sanction - Tobacco and Liquor companies invariably sponsor many sports events, and plant trees, mend roads, make parks etc. to obtain social sanction. It plays a very important role in remote places - where facilities can be provided by organisation only, such as medical, schooling etc. Newer ways, like employing husband-wife pairs and transferring together is gaining ground across the world. It boosts employee morale, and improves productivity.
In IR – generally, Welfare Inspector is an unseen bird; Grievance redressing system lies on paper (but is a very effective motivator when enforced). Welfare Inspector’s leave for the nominated day is supposed to be sanctioned only by the field-officer where he is deputed, after fixing another day for his arrival instead. No individual (or group) grievances should be entertained without its Grievance Register serial number and date clearly endorsed on it– always insist on this. HQ Officers do not take interest in grievance machinery’s working. Pending PNM items, pending grievances of General and SC/ST category should be a PCDO item. Report outstanding grievances and period since outstanding to CPO’s office quarterly or monthly.
IR provides sports & recreation facilities, holiday homes, schools, canteens. At some places, even school buses, provisions shop, employee banking and loan schemes, colleges (an Engineering college by IR is under proposal) etc.
An effective motivator is an officer's special interest in pending payments of staff - group payments and then individual; applications for loans; etc. Holding a periodic meeting with APO, WLI, administrative supervisor and effected employees helps in quicker solutions and implementations. Gaining trust of employees to improve performance is a must for officers, and this is a proven tool.
1.16. Medical
Generally organisations re-imburse expenditure in nominated hospitals (putting limits on category of room entitled etc.), while some may also sponsor all employees and their families for a group (medical) insurance scheme.
In IR – medical facility is a part of welfare (expenses in Demand 11), however plagued with poor infrastructure, and poorer service. Corruption is wide spread (to the extent of hindering railway operations through sick-fit certificate). Often doctors/specialists are inadequate and can not keep pace with modern medical technology. Prevalent poor management (of budget, stores, maintenance etc. causes it to serve as a demotivator instead of being a welfare scheme.
Railways' own medical facilities may have been required at times when India's infrastructure was primitive. Today, barring a few odd locations, the scheme is futile and causes drain of a huge amount of monetary resource. (Can you think of alternatives that could be adopted in IR? … considering that medical emergencies (accidents) have to be met in-house?)
1.17. Vigilance
The role of vigilance is - protection of organisation’s interest. The structure exists only at HQ and Railway Board levels. It serves very less as a creative/useful tool of contribution to organisation in IR, but has immense non-sense value.
No system of 100% cross-examination of, say, deals above a particular value (by a third party); 0 to 25 % of sample check of others in varying range. Possibility of nuisance also through bogus complaints against good persons which makes people keep their hands back even from good work. External vigilance is more effective than in-house (as people return to original posts again, for example, Safety organisation of IR is under Ministry of Aviation, and persons on deputation do not return back to Railways).
1.18. Participation of Railway Employees in Management (PREM)
The old tradition was to collect suggestions in a box. However, modern and newer methods which have evolved across the world have been employed in IR too, but less in spirit and more on paper.
New methods include - joint meetings, joint target fixing, election or nomination of employees in management committees, reserved posts for candidates from employees in management, profit sharing, share-holding in company.
These methods reveal great benefits - identification with organisation and its objectives; enhanced commitment; greater drive in employees to perform better; suggestions from ground level. (Can you think of some more methods in which employee participation can benefit an organisation)
In IR - PREM - Participation of Railway Employees in Management; paper work and lip-service only. Generally union representatives take-over aggressively parting with a few personal sops. These posts should specify certain academic criteria for qualifying candidates to become staff representatives, in the absence of which these forums become political playgrounds. The system of Quality circles, though begun on a good note, could not harmonise into a melody because top management attempted to apply ready-made elsewhere-successful formulae to Indian affairs.
Any scheme has to be adopted and applied principally, after detailing its principles for implementation through (locally) evolved procedures or better still, just guidelines, preferable after piloting them in a controlled atmosphere at just one place. It can not be handed down from top as a formula, and then overthrown one day to be replaced by another, which appears to be successful in another country. While Japan has benefited from JIT since >3 decades, India is far from even dreaming about it. So is the story of many other successful concepts elsewhere. However, private sector has achieved some notable results - their success being supported by two arguments which are against IR - the factor of 'size', and the 'will' to do it.
1.19. Unions
The expected role of unions is - protection of interests of workers and constructive contribution to organisation and society. However, the fact is far from fiction. The system of unions, in the hands of a bad management not only lays the organisation at gun-point, but also cultivates, slowly and over a period of time, employee complacency leading to organisational inefficiency and ineffectiveness. This has been the case with IR. In other countries there are examples of organisations which were purchased by the employees through their unions, when met with financial crisis, and U-turned into leaders in their fields!
IR practices a system of two recognised unions, who are at clobber-heads, apparently within themselves, but actually and conspiringly with the management. Instead of a possible one, there are now two monkeys behind one cat. Their thinking is self-centred not organisational, co-operation is coincidental, seen only in small pockets through individual efforts. Corruption is rampant, as election to posts is a source of making money. The organisational purpose is not served as it takes great effort to show the elected representatives (any) light because of limited understanding of organisational processes (most managers give up putting in that Herculean effort). Even if understanding exists, it is avoided as the task of explaining an issue to staff is best avoided by management and unions both.
With an understanding, and a hand-in-hand working a lot is possible, however, in today's scenario, neither management nor unions are taking the lead.
1.20. Organisational Behaviour/Culture
OB is an upcoming discipline of study and research. It affects employee morale, motivation, commitment and productivity, and thus – the organisation’s performance.
What is hurting IR …
IR lacks foresight – having no meaningful Corporate Plan(CP) (which is an exercise done once in 15 years, limited to corridors in Railway Board and not brought to notice of ground and field level managers); not backed by a Corporate Strategy to follow the plan and/or an organisational structure with assignment/responsibility to meet the objectives in strategy/plan; even the allocation of resources (money) is rarely governed by the CP.
Lack of managerial (not technical) competency (specifically lack of exposure in managers to multi-dimensional aspects of management) – Financial management; Stores/Inventory management; Human Resource Management; Asset utilisation and management; Technology Management etc.
Lack of creativity in management at top, middle levels; missing climate for innovation.
Political interference – creation of new zones/divisions; opening of new lines; gauge conversion; electrification; technology acquisition; … and many more areas.
Job disparity – at some places people are over-loaded; at others no work at same (or greater) pay – e.g. division-workshop-production unit; across departments – no compensation scheme for such arduous duties. Lack of feeling for organisation (departmentalism). Corruption. (Can you think of more issues that are damaging the performance of IR?)
Needless to say that the environment in which an employee works in IR is littered with should-nots. The impression it leaves on the new recruits in the organisation lasts for an entire lifetime, and spreads like an infection. It only amplifies, and its eradication, if not impossible, is definitely more difficult with passing time.
It is necessary that within your unit, you pass a message of care, belonging, brotherhood, equality and fulfilment. Even if the situation outside is known to be otherwise, within the apparently isolated precincts of a unit, easily an atmosphere of greater achievements and performance can be developed.

A Lover`s Call

A
Lover`s Call
Let us launch a nation –Wide programme.
I LOVE MY INDIA
It is not a slagom, But out hearts cry ,a lovers call.
India –first-Religion next-myself last
India means everything to us .Some do not know they love India others do not express it. Anybody can say –I LOVE INDIA, but only an Indian may acclaim –I LOVE MY INDIA .Apply this test and redeem your birth-right of serving mother, father, and friend that India is. India includes all nations in the embrace of her love .India will rise, India must rise, it is the best of all lands.

“THE YOUTH OF TODAY IS THE NATION OF TOMORROW”.
So my dear Young Arjuns , is the tree colour is your pride or just a Fashion?

Thanks,
Prof.SatyaSidharthaPanda.
JAI HIND

IS Education Meaning A Certificate

SATYA SIDHARTHA PANDA
Bangalore -INDIA
Email: Satyasidharth@yahoo.com
Blog: http://www.sidharthmission.blogspot.com


Is Education meaning A Certificate ?
Input: Degrees /Certificates.
Output: Is Jobs / Money only? Or what else ……


What is education? Is it book /class learning or is it beyond the class room? No, not at all .Is it diverse knowledge? Not even that.

Well, you consider a man as educated if only he can pass some examinations and deliver good lectures. The education which does not help the common mass of people to equip themselves for the struggle for life, which does not bring out strength for life, which does not bring out strength of character, a spirit of philanthropy, and the courage of a lion-is it worth the name? Real education is that which enables one to stand on one`s own legs.

Education is not the amount of information that is put into your brain and runs riot there, undigested, all your life. We must have life-building, man-making, character-making assimilation of ideas.

We want that education by which character is formed, strength of mind is increased, the intellect is expanded, and by which one can stand on one`s feet. Education bring light to the poor ;and bring more light to the rich ,for they require it more than the poor .Bring light to the ignorant ,and more light to the educated , for the vanities of the education of our time are tremendous .

But our present day schools and colleges give secular education. There is neither ethical discipline nor spiritual instruction. The youth /students have not spiritually high ideals of life .The study only to get emoluments .This is very sad indeed. That is the reason why they turn out to be spiritual bankrupts in the end.



Remember that education must teach not merely some means of earning livelihood, tenets of citizenship etc .True education must impart initiation into the life of noble aspiration, of sacred values. Remember that all studies are intended for the enlightenment of the mind and the illumination of the soul.



Education must be best calculated to promote plan living and high thinking.

I will just give you copal of Marks, I am sure these are not your marks, English – 47, Math – 38. These are the marks secured by an Individual in his HSC Examination. I am sure these marks are neither yours nor mine.

These are the marks of Narandra. The Great man of India is Swami Vivekananda.

I want to draw a line in your thinking process. Is it the scholastics achievements are very important in the life or we want something beyond the number games of the school or collages in our career. I do not want to out of mind, the importance of this scholastics Achievement of each on of us.

But it’s very important to understand that life is beyond the class room. Life is beyond the kind of marks secured in the examination.

The Great presentation and Communication Guru of Canada, ‘Balders’ has written his Experience in his Autobiography and one of the experience which has stimulated me. Once he was waking near Mountain and saw two people are breaking the stones .He want near to this two People and asked to the first person, Hello what you doing? The First person replied you stupid, not able to see me what I am doing? Then he asked to the second person “Hi what you doing and the second person smiled and said I am building a temple, church, gurudwara and Masjid. Balders surprised.

You see the difference.





The real Education:

Education should teach the pupils to love God and man .Education should instruct the students to be truthful,moral,fearless,humble and merrciful.Education should teach the students to practice right conduct ,right thinking ,right living ,right action,self-Sacrifice and attain knowledge of the self .

The Devas, the Asuras and the men received education under prajapati.They learnt the triad of self-restraint, Liberality and mercy .This is a real education.

Narada was a student under sanatkumara and learnt that the Infinite is Bliss; that there is no bliss in anything finite, and that one should wish to understand the infinite. This is a real education.

Education are your eyes to see God in all faces, to behold unity of self in all beings. Education must be best calculated to promote plain living and high thinking .Each student must be taught that his first and for most duty is to attain Self-realization and to cultivate universal relation-“Human Values”


I hold that true education of the intellect can only come through a proper exercise and training of the bodily organs, e.g.hands, feet, eyes, ears, nose etc .In other words an intelligent use of the bodily organs in a child provides the best and quickest way of developing his intellect .But unless the development of the mind and body goes hand in hand with a corresponding awakening of the soul, the former alone would prove to be a poor lopsided affair .By spiritual training I mean education of the heart . A proper and all-round development of the mind, therefore, can take place only when it precedes pair passu with the education of the physical and spiritual faculties of the student /Youth.

Education should prepare you to face life with courage and fortitude ,as a man of character .It should eradicate your gross nature and animal instincts and transform you into a noble soul .Education must concern itself with varied aspects of living and must give you a sense of duty ,of responsibility ,as an individual , as a member of your family ,of society , as a citizen of the nation ,of the world .It must give you a broad outlook, the capacity for balanced judgment ,and a keen intellect .

Education must aim at forming a moral and spiritual attitude towards life. The real advancement and well being of every society and nation depend upon the right kind of educational basis.

“Education is for Life not mere Living.”
Swami Satya Sai Baba







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Media and Social Responsibility

Media and Social Responsibility
Prof.Satya Sidhartha Panda .
Bangalore -INDIA

“Media should the Watch Dog of democracy in the Society”.

In every walk of life, each one of us contributes in our own way to the building of our dear Bharta .What is the Bharta that we all wish to build?
A Bharat that is just and humane.
A Bahrat that treats all its citizens as equals.
A Bharat that is prosperous.
A Bharat in which every person is Literature and healthy.
A Bharat that is good Society.
A Bahrat in which everyone who seeks work is able to find it, and works for a brighter future for all of us.


“The hands that serve are holier than the Lips that Pray”
Introduction:-
The ability to know people is the starting point to deal with them and communication skill plays an important role in this ability .Most of the strained and fractured relations can be traced to the mutual breakdown of communication between individuals in a family, group, community, countries and even among the comity of nations .It is our duty and responsibility to do the welfare of the society and nation.
When we discuss about “responsibility” .Duty comes into mind .What is duty and responsibility?
The first word of the Bhagavad Gita is “DHARMA”. The last word of the Gita is “MAMA”. Hence the essence of Gita is “Mama Dharma”-My Duty .Where duty and responsibility turns into desire and desire turns into delight.

Mass Media:-
The mass media, the vehicles of mass communication, are many. The prominent ones which have become household names as News Papers ,Magazines ,Books ,Radio ,Film ,Television and more recently ,Satellite T.V. and Cable T.V.
Mass media is broadly divided into …
1. Print Media
2. Electronic Media

While the print media are the oldest, having a history of about five hundred years, the electronic media are products of the 20th century technological revolution. All media are expensive and need huge organizations to collect ,process ,formulate and disseminate information , views, entertainment and advertising to enormous, scattered ,heterogeneous, audiences simultaneously.
The mass media have assumed a significant place in our life. Individually or collectively they serve the needs of various audiences who have specific preferences. Some audiences want entertainment, films, Plays, serials, dance, and music etc.Others may have greater interest in news and views. Yet others seek guidance to solve their Socio-economic problems. Each medium is powerful in its own right in serving people and each has gone through several stages of development due to pressure and competition from newer communication technology.
The Print Media:-
Print media is a powerful means of dissemination of news, comments and knowledge, cater only to audiences that are literate .There are about 30,000 news papers and other printed matter produced and consumed in major metropolitan and big cities in the country but barely a small fraction of it reaches the rural masses .
The Television:-
The television network has increased tremendously in the last one decade covering 78% of the population. But T.V. receiving sets are mostly available in urban homes and TV is out of reach of the majority of the rural masses. Only the rich in a village have access to it. More recently satellite and cable television has stormed the urban Indian homes. It has broken nation-state boundaries and opened the sky for television.
The Radio:-
Radio is one of the significant media of mass communication. Government owned, All India Radio (AIR) has now the largest broadcasting network in the world. It is estimated that over 80 % of radio sets are in the hands of people living in urban areas who constitute only about 20 % of the country`s population.Inspite of the imbalance, radio is the only medium which is said to be truly a mass medium in India because it is a lowcost mobile means of communication.The portable radio, infact, is the poor man`s companion and hence has extended its reach widely.
Film:-
Film has a major medium of popular entertainment .About 800 films are produced in India annually .Many of these are in Hindi and are very popular with the masses. A large number of films are produced regionally also, particularly in the south, and their reach is wide. This may be so because regional films can better present the social reality and cultural ethos of the people in a defined region in the local language.

In the light of the limited reach of mass media and peoples restricted access to traditional media like folk songs, folk dance, folk theatre etc. are the real channels of information and entertainment in rural India .Their reach is wide because they are less expensive, more accessible, closer to the heart of the people, participatory in nature, and hence communicate more effectively than print or electronic media.
Media and Society:-
Mass media today are inextricable form of modern Society.Without these media ,Society probably can not conduct its affairs effectively .On their part ,mass media ,in a bid to serve the people ,pay a significant role in spreading new ideas,new forms of behaviour and information about a variety of products .
Mass media perform many functions in society .The ,ost important ones of these are information, education, motivation, persuasion, entertainment, cultural promotion and integration.Harold defines these functions as surveillance of the environment ,correlation of the components of society in responding to the environment and transmission of social heritage .
Mass media not only inform the members of society about the threats and dangers and opportunities but also provide forums where debates and discussion on relevant issues can give direction for change in society .
Another function of mass media in modern society is to provide entertainment .They are a source of personal and collective recreation and enjoyment .News papers,radio,TV,and other media help in promotion of cultural heritage and play an important role in integrating people ,community and society for harmonious living.Mass media use subtle means and persuasive techniques to mould opinion and induce changes.
The question of media effect on society has been dealt with in several studies and writings but not one of them provides a clear-cut-view of media effects.
The information function of mass media has assumed a significant dimension at present .Society can not suvive today without being informed about international and local events,about political,economic,social and cultural affairs or even about weather conditions.People need varied information on practically all aspects of their lives inorder to plan for the future.But the very nature of mass media being persuasive ,it may result in the media transcending ethical codes within which they are expected to operate and they may become biased,manipulative and proopagandist .The power of the media to control or manipulate has triggered off thinking on the possibility of their sinister effects vis-a-vis society .
Media and Social Responsibility:-
The “Social Responsibility” theory owes its origin to the commission on freedom of the press (Hutchins 1947) that was appointed in the United States.
The social responsibility theory is based on the assumption that media serve essential functions in society .Therefore; it should accept and fulfill certain obligations to the society. These obligations are to be met by setting up high professional standards in communication of information. Truth, accuracy, objectivity and balance .In the public interest, the media should underplay that news which might lead to crime, violence and social tension or cause offence to ethnic or religious minorities.
The media should be pluralist, should reflect the diversity of their society and allow access to various points of view, including the right to reply.

Some leading news paper have started many interactive columns which provide readers a platform to express their views and opinions on given topics-university life, problems related to the society ,youth, environment ,powersupply,education and druge abuse ,etc..
Almost all newspapers, big or small, have also started advisor columns, where readers seek answers to questions they would not normally ask even their parents and friends-matters relating to relationships and health. Some others have gone to the extent of direct interaction with their readers by holding meetings with residents of particular colonies in various cities to hear their problems. After all it is the duty of the media to take up people`s cause.
Rapid growth of the media, including the electronic media, in the country has made media as an instrument of social change in the country.

In India, Projects like e-Choupal by ITC and Video SEWA, which make use of the folk ores to achieve the goal of women empowerment ,are playing an important role in social development and many feel that mass media in India has emerged as a strong Instrument of Social change.

ü Social attitude are developed over the years on the basis of the perceptions which develop in the human minds as a result of the day working .Continuous exposure of the people living in the rural areas to the mass media in the developing countries like India enables the people to realize change in their attitudes rather quickly. To this extent the mass media, particularly the electronic media, having massive coverage and impact, has become an effective instrument of social change.

ü Media supplements the efforts of the state in creating socio-economic awareness in the society .This type of media also exposes the rural population to the best social practices being followed all over the world ,as well as the change taking place in various traditional societies.

ü Growth of mass media in the recent years has effectively used the glorious past of the country to highlight rich social traditions in Indian Society including the high social position enjoyed by the women in ancient times and the position attained by the country in the world in respect of its scientific, religious and social achievements, motivating the people of revert to the good old socio-economic practices.

ü Mass media in recent years has caught the imagination of the masses ,as it not only provides information but also provides them with good entertainment and knowledge which keeps their interest intact in the messages being disseminated by it from time to time ,it turn ,results in the desired social change .

ü Theatre as a Social mirror .As a social values change over a period of time ,so do the parameters of literary art.Theatre,today,represents the most potential vibration and vehicle of social realities that affect human angst and aspirations , fears and frustrations . Many young people are coming up with novel ideas.Theatre, as we all know, is a place, where the dramatic action takes place and the script writer tries to reach out to his audience by raising certain Socio-economic issues.

It is the responsibility of media to develop social marketing. Keeping in view, the bottlenecks of micro-level approach of development; the role of print, electronic and traditional media was recognized to spread such message simultaneously to different sectors .Messages given by media not only spread easily but understood and given importance as well .just on the line of marketing, need a trained professionals was felt in this field too in order to get such things done in a professional manner.
Raja Ram Mohan Ray was a Social and religious reformer .He had a passion for truth .His conception of the freedom of the press was freedom to pursue the truth and the evolve a way of life proved by the test of reason. His simple representation in the freedom of the press and the duty of the ruler to preserve it at all cost and at all times. His Bengali weekly “Sambad Kalmudi” suffered temporary extinction when its editor left in the protest against Ram Mohan Ray`s reforms to abolish “Sati Pratha” .He was also a champion of female education.
His writings are “Braham cal Magazine” published in English.”Sambad Kaumudi” in Bengali and “Mirat-ul-Akhbar” in Persian propagated truth and tested it in the light of discussion.



Mahatma Gandhi:-
In his auto biography Gandhi defined the objectives of Journalism as follows.
“One of the objectives of newspapers is to understand the popular feeling and give expression to it, another is to arouse among the people certain desirable sentiments and the third is fearlessly to expose popular defects.”
In his “Young India” (2nd July, 1925), he explained –“References to abuses in the states in undoubtedly” a necessary part of journalism and it is a means of creating the value to Truth and Human values.
Mahatma Gandhi`s work in the Guajarati Language can be classified under these heads.


ü The articles in “Nava Jeevana”
ü At Makatha, his autobiography.
ü Dakshina Africana Satyagrahana Itihasa.
ü Arogya Visa Samanya Gyana.
ü Patro (Letters )
Gandhi always said “It is better not to issue newspapers than to issue them under a feeling of suppression.”
ü News papers
ü Magazines
ü Books
ü Film
ü Theatre
ü Television
ü Satellite TV
ü Cable TV
ü Internet
Tradition media can also change the society. Through Kirtan, Local dance where there is no reach of electricity or where literacy levee is low; in such area tradition media can play a vital role in the society.
News Paper:
ü The times of India.
ü The Indian Express
ü The Hindu
ü The economic Times




Regional News Paper:
1. Orissa:
ü The Samaj
ü Dharitri
ü Prazatantra
ü Rastra Dip
ü Sambad
2. Karnataka:
ü Bangalore mirror
3. Utter Pradesh:
ü Amar Ujala
ü Dainik Jagran
ü Delhi Times
Magazines:
ü Business world
ü Women`s era
ü Kurukshetra
ü Indian Management
ü Competition master
ü Competition Success
Books:
ü You can Win
ü Wings of Fair
ü The discovery of India
ü Triumph and Tragedy
ü The Gita

Film:
ü Mother India
ü The Guru
ü Lakshya
ü The Bhagbaan etc...
Internet:
ü Religion News service: News and photo service to unbiased coverage of religion and ethics.
ü Reason online covers Poitics, culture and ideas through a provocative mix of news, analysis commentary and reviews.
ü Media Gurdian-The UK`s most popular newspaper website.
ü Arabic News.com-News, articles and entertainment.
ü BBC World news –Updated every minute of every day.
ü Women`s News -Bridging the gender gap every day.
ü India timesjob.com
ü Placement india.com
ü Matrimonials.com
ü Naukri.com
Tradition Media:

Ranapa Dance (Ganjam) Dalkhai Dance (Kalahandi)




So, Media is known as the watch dog of the society. Media should inform if the coroptain, Unjustice, will occour.It is his duty and responsibility towards the society.
After all it is the duty of the media to take up People`s Cause.


***** ----- ******

MANUFACTURING RESOURCE PLANNING

SATYA SIDHARTHA PANDA
Bangalore -INDIA
Email: Satyasidharth@yahoo.com
Blog: http://www.sidharthmission.blogspot.com
MANUFACTURING RESOURCE PLANNING
The concept of any product is a manufacturing program me may be an Individual part or an assembly of parts .When the product is formulated either as an Individual part or as an assembly, It should be made available in its defined form for its eventual sale .In marketing, a product is a complex of tangible and intangible attributes ,including packaging ,colour ,price ,manufacturer`s prestige ,retailers prestige and manufacturer`s and retailer`s services which buyer may accept as offering satisfaction of wants or needs
New Product:
New product may be regarded as a product which may have several recognizable categories, Such as:
ü Products which are really innovative, truly unique.
ü Adaptive replacement of existing products involving a significant differentiation in the existing article.

New products mean second or subsequent generation products ,products new to a manufacturer`s product line or product mix but in basis functional forms already available in the market he is serving with his current product ,products already in manufacture`s range but adopted to suit another market and completely new product i.e. Product which is novel in paten table sense.

Product planning:
Product planning is the starting point for entire marketing program me in a firm .It embraces all activities, which enable producers and middlemen to determine what should constitute a company`s line of products .Product planning has been defined as “the act of marketing out and supervising the research, screening development and commercialization of new products ,the modification of existing lines and discontinuance of marginal or unprofitable iteams”.In other words, Product planning involves three…
ü The development and introduction of new products.
ü The modification of existing lines to suit the changing consumer needs and preferences.
ü The discontinuance or elimination or unprofitable or marginal products.
New Product Planning Process:
New product planning process consists in the creation of new ideas, their evaluation in terms of sales potentials and profitability, production facilities, resources available, designing and production, testing and marketing of the produce.
Manufacturer`s criteria for New Product:
A manufacturer should take into consideration the following criteria, while measuring an addition to his product line:
ü Adequate market demand should exist i.e. size and location of potential market should be well determined.
ü The product should fit into the company`s present marketing structure.
ü The idea should fit into the company`s present production structure. A new product idea can items fit in with existing production facilities manpower and management.
ü The product should fit as per the financial resources available i.e. whether adequate financing is available and feasible.
ü There should be no legal restrictions i.e. patents must be registered or applied for labeling and packaging must be inconsistent with the legal requirements.
ü Adequate management ability is available i.e. the executives have sufficient time and ability to handle the proposed new product.
ü The product should be in keeping with company`s overall image, self –concept and objective.
Why New Products Fail?
ü Product problems
ü Distribution and channel problems
ü Promotional problems
ü Pricing problems
ü Timing problems
ü Competitive problems
The failure of new products may be avoided by:
ü Improved screening and evaluation of ideas and products.
ü Organizational changes
ü Changes in procedures and communications.
ü Strengthening R & D efforts.
ü Improved production and quality control.
ü TQM
ü Improving caliber of personnel working on new product program me.

MANUFACTURING RESOURCE PLANNING

SATYA SIDHARTHA PANDA
Bangalore -INDIA
Email: Satyasidharth@yahoo.com
Blog: http://www.sidharthmission.blogspot.com
MANUFACTURING RESOURCE PLANNING
The concept of any product is a manufacturing program me may be an Individual part or an assembly of parts .When the product is formulated either as an Individual part or as an assembly, It should be made available in its defined form for its eventual sale .In marketing, a product is a complex of tangible and intangible attributes ,including packaging ,colour ,price ,manufacturer`s prestige ,retailers prestige and manufacturer`s and retailer`s services which buyer may accept as offering satisfaction of wants or needs
New Product:
New product may be regarded as a product which may have several recognizable categories, Such as:
ü Products which are really innovative, truly unique.
ü Adaptive replacement of existing products involving a significant differentiation in the existing article.

New products mean second or subsequent generation products ,products new to a manufacturer`s product line or product mix but in basis functional forms already available in the market he is serving with his current product ,products already in manufacture`s range but adopted to suit another market and completely new product i.e. Product which is novel in paten table sense.

Product planning:
Product planning is the starting point for entire marketing program me in a firm .It embraces all activities, which enable producers and middlemen to determine what should constitute a company`s line of products .Product planning has been defined as “the act of marketing out and supervising the research, screening development and commercialization of new products ,the modification of existing lines and discontinuance of marginal or unprofitable iteams”.In other words, Product planning involves three…
ü The development and introduction of new products.
ü The modification of existing lines to suit the changing consumer needs and preferences.
ü The discontinuance or elimination or unprofitable or marginal products.
New Product Planning Process:
New product planning process consists in the creation of new ideas, their evaluation in terms of sales potentials and profitability, production facilities, resources available, designing and production, testing and marketing of the produce.
Manufacturer`s criteria for New Product:
A manufacturer should take into consideration the following criteria, while measuring an addition to his product line:
ü Adequate market demand should exist i.e. size and location of potential market should be well determined.
ü The product should fit into the company`s present marketing structure.
ü The idea should fit into the company`s present production structure. A new product idea can items fit in with existing production facilities manpower and management.
ü The product should fit as per the financial resources available i.e. whether adequate financing is available and feasible.
ü There should be no legal restrictions i.e. patents must be registered or applied for labeling and packaging must be inconsistent with the legal requirements.
ü Adequate management ability is available i.e. the executives have sufficient time and ability to handle the proposed new product.
ü The product should be in keeping with company`s overall image, self –concept and objective.
Why New Products Fail?
ü Product problems
ü Distribution and channel problems
ü Promotional problems
ü Pricing problems
ü Timing problems
ü Competitive problems
The failure of new products may be avoided by:
ü Improved screening and evaluation of ideas and products.
ü Organizational changes
ü Changes in procedures and communications.
ü Strengthening R & D efforts.
ü Improved production and quality control.
ü TQM
ü Improving caliber of personnel working on new product program me.

Wednesday, April 14, 2010

222 `S New Interview Style Questions ....

n222`s New Interview style Questions.
By
Satya Sidhartha Panda.(Ph.D.)
1. Interview Questions on Team work.
1. Question: - Have you ever had a role in a team project where your role was not clearly defined? How do you handle this?
2. Question:-When your team encounters a problem, such as irritation with another Co-Worker , how do you reach a good resolution?
3. Question:- When you receive positive feedback about the completion of a project do you give your team any credit ?
4. Question:-When you are part of a team that is working exceptionally well , what do you think the reasons are for its success ?
5. Question:-When you have worked on a team ,and your role was crucial , what was that role ? In what way was this team effort different or similar to working on your own?
6. When did you last coordinate your work with others in a team project ?What was your most successful contribution?
2.Interview Questions on Trick- Quest.
7.Question:- Have you already done the best work you are Capable of ?
8.Question :- How long will you stay with the company?
9.Question:-Who is your role model ?
10.Question:-What would you like to be doing five years from now?
11.Question:-How would your friends describe you?
12.How would you react if I told you your interview so far was terrible ?
13.Question:- Why Should I hire you ?
14.Question:-What can you do for us that someone else can not do ?
15. Question: - What was the last book you read or the last movie you saw and how did it affect you?
16. Question:-What is the worst thing you have heard about our company?
3.Interview Questions on Responsibility.
17. Question: - Tell me about a time when you asked for extra responsibility in any of your previous jobs /Assignments in life?
18. Question:-Tell me about a specific task you undertook, which was a challenge for you ?
19.Question:-How do you manage your time in a project/Assignment/Task when these have a tight deadline ?Give an example to prove your pint .
20.Question:-Describe a situation in where you had a task that was quite demanding and what was the result of it ?
21.Question:-Tell me about a time you got totally fed up on the job .What did you do after that ?
22.Question:-What is your first reaction when your senior manager assigns a task that you think is impossible?
4.Interview Questions on Risk Taking.
23. Question:- Have you ever used a new idea without being certain of the outcome ? What did you do and was it a good decision?
24. Question:-When was the last occasion that you took a risk in the workplace, by saying or doing something that could have had adverse repercussions on you, but did not?
25. Question:-When you are unsure of the outcome when trying a new Idea, how do you react?
26. Question:-When changes occur in the company organization, that you think will make your workload unreasonably heavier in the long term, what is your reaction?
5.Interview Questions on Sales Ability.
27. Question:-When was the last time you created a marketing innovation, which energized you, and why did it do so?
28. Question:-Apart from financial considerations, what is challenging about marketing?
29. Question:-What steps do you take when you have an idea to improve either a company service or product?
30. Question:- What steps to you take to promote a business idea to your manager?
31. Question:-Market strategy is constantly changing, what steps have you taken in the last three months to keep up with of current trends?
32. Question:-Sell me the pen/Watch/mobile etc..
33.Question:-How would you rate yourself as a Sales person on a Scale from 1 to 10 ?
34.Question:-What is your Psychology of Selling?
6. Interview Questions on Strategic Thinking.
35. Question: - How do you describe the term ‘Strategic thinking’?
36. Question:-Outline in very broad terms how you would create a strategy for say a public interest Campaign.
37. Question:-As part of the above strategic campaign, why should you carry out a SWOT analysis?
38. Question:-As you develop a strategic vision for your organization what are the five key criteria that you should focus on?
39. Question:- What are the three most common reasons why change in management fails in most organizations ?
7. Interview Questions on Ethics.
40. Question:- Tell me about a time when you had to make an uncertain decision, and there was a possibility of an adverse public reaction. How did you manage the situation?
41.Question:-Have you ever tried to raise issues and methodologies that you thought may have been unlawful or not in accordance with professional principles?
42.Question:-How would you manage a situation where you believed that something was not in compliance with professional ethics ?Have you ever faced such situation? If so, tell me more about it .
43.Question:-What would you do if you saw a valued customer behaving in an unethical manner ?

8. Interview Questions on Determination.
44.Question:- How do you prioritize your work ?Give us an example?
45.Question:-Would you describe yourself as resilient ?If so, Please give some recent examples .
46.Question:-Give an example when you spoke out about something you didn`t feel was right .
47.Question:-Give an example when you had to face and overcome strong opposition against you in a meeting ?
9. Interview Questions on Decision Making.
48.Question:-Explain an occasion where you had to make a decision on your own? Where you happy with your decision making process ?
49.Question:-How do you react in a situation where you need to take an immediate decision ? What process will you follow for decision making in such a critical situation?
50. Question:-Have you ever tried to delay any decision –making? What were the consequences of this on both your company and customers?
51.Question:-Do you always make decisions on your own without the help of others ?In which situations do you seek other`s help for decision-making ?
10. Interview Questions on Customer Service.
52. Question:-How do you handle negative feedback from very angry Clients? How do you respond to him /her?
53. Question:-Can you tell me about a time when you did something extra, which was not part of the routine activities assigned to you ,but you did it for the benefit of the customer ?
54.Question:- Explain with an example , how would you handle a situation where a customer is asking for something , which is not in the interest of the company or which would violate a policy of the company ?
55. Question:-Can you explain how you contact or initiate communications with customers?
56. Question:-If you had to turn down a request from a valued client ,what would you do ?
11. Interview Questions on Creativity.
57.Question:-How often do you discuss and work with colleagues to think up new system and style of working ?
58.Question:-Have you ever tried a new way of doing things /Did you succeed ?
59.Question:-Tell me about one case when you tried to solve a problem with a totally different approach than is normally used. What was the result ?
60.Question:-Can you tell me about a situation, which you tried to solve a problem with ideas and methods that had not been tried before ?
12.Interview Questions on Cooperation Skills.
61.Question:- Some people believe life is all about’ Survival of the fittest’. Today ,others are suggesting ,from new biological evidence ,that life is in fact all about the ‘Survival of the most cooperative’. What do you think ?
62.Question:-Give an example of a situation where you helped your colleague or someone to perform a particular task in which you had better knowledge on the subject ?
63. Question:-Tell me about a time when you acted as a mediator to help colleagues resolve their differences.
64.Question:-How would you show co-workers the importance of co-operation?
65. Question:Give an example of a time when you tried your best to work with someone, but the problems still remained. What did you learn from the situation?
66. Question:-Give an example of a time when you assisted a co-worker to enhance their work skills?
67.Question:- Tell me about a time when you had to help a co-worker who had made a bad mistake ?What did you do ?
13. Interview Questions on Initiative.
68. Question: - Tell me about a time that you undertook a course of study, on your own initiative, in order to improve your work performance?
69. Question:-Tell me about initiatives you have taken to improve procedures at work? Were you successful? Would you do anything different now?
70. Question:-Tell me about a time you succeed in overcoming a major obstacle. How did it make you feel?
71. Question:-Has your supervisor ever come to you and pointed out that you had not met some of your tasks at work? How frequently does it happen?
14. Interview Questions on Confidence.
72.Question:- How you define Self-Confidence ?
73.Question:-How confident are you?
74.Question:-Tell me about a situation or situations that might demonstrate your confidence to do this job ?
75. Question:-Would your friends describe you as a confident person?
76.Question:-Do you think there is a difference between confidence and arrogance?
15. Interview Questions on Communication skills.
77. Question:-Tell me about a time when you had to be very careful in communicating delicate information. What was the possible risk involved and how did you go about it?
78. Question:-Describe a time when you took extra effort to make sure the person with whom you were communicating with had really understood your point. How did you do this?
79. Question:-What steps do you take to establish a rapport with others?
80. Question:-How do you explain a complex technical issue to someone who has less technical knowledge than you?
16. Interview Questions on Coaching Ability.
81. Question:-What procedures do you use to evaluate the ability of your co-workers? What do you do to help your colleagues perform to the best of their abilities?
82.Question:-Give me an example in which you gave some on -the –job training to your subordinates .please be as specific as possible.
83. Question:-Do you think it is important for your colleagues to constantly update their skills? If so, what have you done to help in this matter?
84. Question:-What do you think are the main factors that normally boost the morale of your fellow workers? How would you incorporate these factors into this organization?
85. Question:-Describe a time when you helped a co-worker enhance their Social skills?
86. Question:-As a team leader, how can you motivate a colleague who is not interested in working? What can be done to get him / her to contribute to the organization?
17. Interview Questions on Career Goals.
87. Question:-What are your career goals-both short-term and long-term?
88. Question:-Where do you see yourself five years from now?
89. Question:-There are thousands of possible careers. Why do you want to follow this particular career?
90. Question:-Two years ago-how would you have answered the interview question: Where do you see yourself two years from now? Do you think you have achieved what you wanted to ..?
18. Interview Questions on Assertiveness.
91. Question: Have ever been in a situation, at work, when you have been motivated to question an ethical issue?
92. Question: If a clash of personalities were to occur with a colleague, what steps would you take to make the working relationship run smoothly?
93. Question: Can you explain an occasion when you have had to motivate and boost the morale of your colleagues.
94. Question: What steps will you take to clarify unclear information, or instructions with regard to your work?
19. Interview Questions on Analytical Skills.
95. Question: Can you tell me about a time when you discovered a more efficient way to do a work task?
96. Question: Tell me about a task that really tested your analytical abilities ?
20. Question: Tell me about a tricky situation for which you found a very simple solution?
98. Question: Have you ever been in a real dilemma at work? What did you do to get out of it ?
21. Interview Questions on Ambition.
99. Question: How ambitious are you? And why do you think you are ambitious?
100. Question: Do you think this company is ambitious and if so, Why?
101. Question: Do you have any past heroes?
102. Question: What important goals have you achieved in the past year?
22. Interview Questions on Imagination.
103. Question: Do like doing things in a new way? Do you think it is worth it?
104. Question: How many things (like systems, methodologies, standards etc) were changed at your last job because of your suggestions? How did it benefit the company?
105. Question:What are some things that you may change in the near future about your style of working ?And why ?
106. Question: What are the methods and systems you think should be changed in your current organization to achieve higher efficiency at work? How? Why ?
107. Question: Do you think that technology can help to achieve better efficiency at work? And can you give me an example to explain your thinking?
108. Question: How do you use customer feedback? How do you develop a new system or work process while always keeping the customer`s response well in mind?
109. Question: Can you tell me about a situation where you used your imaginative skills to solve a very difficult problem?
23. Interview Questions on Learning Skills.
110. Question: Explain a recent mistake .What did you learn from it and in what areas can you utilize that knowledge in the future?
111. Question: When was the last time that you volunteered to expand your knowledge at work, as opposed to being directed to do so?
112. Question: When did you last acquire effective knowledge in your own time and how can you apply this towards your career ?
123. Question: What was the last seminar you attended? How did you apply this new-found knowledge towards your work?
124. Question: In which specific areas of your work are you really interested in expanding your knowledge of? How do you intend to achieve this?
125. Question: What is personally fascinating about the areas of your job in which you wish to expand your knowledge?
24. Interview Questions on Listening Skills.
125. Question: Are you capable of getting to the bottom of a situation, when someone is incapable of communicating what they really mean? If so how do you achieve this?
126. Question: Relate an occasion when you withheld your own opinion, and tried to obtain the opinion of others, and why was this action important ?
127. Question: Describe an incident when you had to listen attentively in order to act quickly enough to meet a deadline.
128. Question: How do you deal with situations when others are finding it hard to communicate effectively with you?
129. Question: What do you do when someone is deliberately giving you vague, dissembling, or even obstructive information, which hinders your ability to complete a task?
25. Interview Questions on Resourcefulness.
130. Question: When deciding how to organize your work, how do you assess what tasks need to be given priority?
131. Question: Describe a time when you made your resources stretch beyond the point that you or others thought was realistic.
132. Question: What steps do you take when there is an immediate decision to be made, but without having all the data available?
133. Question: When there is too much work to be completed in one day how do you prioritize your tasks?
134. Question: When was the last time that you tried a new idea to improve your work performance?
135. Question: If you were confronted about an error, for which you were not personally responsible, how would you explain yourself?
26. Interview Questions on Leadership.
136. Question: Describe one experience when you had to lead a team?
137. Question: How do you keep each member of the team involved and motivated, while keeping morale high? What steps do you need to take to achieve this?
138. Question: In what situations do you prefer to use your leadership skills? Can you give me some examples?
139. Question: Have you ever tried to act as a mentor to a colleague? Was it worth it from a professional point of view?
140. Who inspired you as a Leader in the world and Why?
27. Interview Questions on Mental Attitude.
141. Question: How do you handle a situation where the workload is beginning to be too much and your emotions start to be involved in the situation?
142. Question: How do you handle yourself when you feel the world is against you?
143. Question: How would your mother describe your attitude towards work?
144. Question: Is it useful to be able to quickly and accurately appraise another person`s temperament?
145. Question: When was the last time you had a project /assignment or any task that really energized you.
146. Question: What is your general attitude towards life?
147. Question: How do you react when asked to do something beyond your capabilities?
148. Question: Would you describe yourself as an optimist or a pessimist?



28. Interview Questions on Management Ability.
149. Question: With reference to a day`s work, what steps do you take to organize and prioritize your tasks?
150. Question: How do you decide which tasks take priority when organizing a complete project /Assignment or any important task?
151. Question: How do you perform when others need your guidance in a business crisis?
152. Question: Has there been an occasion when you refused to bow to a customer`s pressure to ‘bend the rules’?
153. Question: What do you when you discover you are in a compromising situation?
154. Question: Your whole team has proposed a course of action, but you believe that the stance is unethical, how do you react?
29. Interview Questions on Motivation.
155. Question: Describe a work /project you were involved in that really excited you? How long did that feeling last?
156. Question: Tell me about a time when you willing volunteered for a task. Also, why were you so interested in this specific task?
157. Question: Tell me about a hurdle which got in the way of achieving an ambitious goal. How did you go about overcoming it?
158. Question: Tell me about a goal you achieved which at some points seems hopeless? Why did you keep going on?
159. Question: Describe a work related goal that you have set for yourself.
160. Question: Can you tell me at least three things that you have done in the past year to improve yourself, both business-wise and competency wise?
161. Question: Tell me about a time when you and your whole team were demoralized for some reason. What do you do to raise spirits?
162. Question: Would you regard yourself as a self-starter? Can you give me a recent example where you displayed this quality?

30. Interview Questions on Negotiation skills.
163. Question: When was the last occasion that you had to use your negotiating skills to bring about a resolution that was in everyone`s best interest?
164. Question: Do you need to make your attitude more positive when marketing yourself and your ideas to others?
165. Question: What skills do use when you need to influence the way other people think?
166. Question: When your credibility is compromised, what steps do you take to rectify the situation?
31. Interview Questions on Organizational Skills.
167. Question: When it is your responsibility to organize and plan a project what steps do you take?
168. Question: How do you accommodate last minute changes that have to be incorporated into your work?
169. Question: How do you prioritize the tasks to be completed in one complete work project?
170. Question: Illustrate how you prioritize each day`s tasks?
171. Question: What steps do you take when the work of a colleague threatens the completion of a project?
32. Interview Questions on Patience.
172. Question: Are you a Patient person?
173. Question: Most people find it very hard to be patient? How do you manage it?
174. Question: Can you tell me about a situation that really tested your patience?
175. Question: ‘Genius is infinite attention to detail’ would you agree with this definition?


33. Interview Questions on People Skills.
176. Question: Have you ever asked for feedback about your work? Is feedback a positive or a negative?
177. Question: Can you explain the working culture of your current team? How do you manage to let your colleagues know that you are concerned about them?
178. Question: When faced with a problem do you ever view it from the other person`s point of view? Can you give me a recent example?
179. Question: Tell me about a time you had to deal with a customer who was very vague?
34. Interview Questions on Personality Traits.
180. Question: How do you cope when unexpected obstacles hinder your work?
181. Question: With reference to a recent team work assignment or a project, what went smoothly and in what areas could the work performance have been improved?
182. Question: At certain times everyone has to work with a person where there is a serious clash of personalities. How do you handle a situation where there is mutual dislike?
183. Question: What are your current career objectives and what steps will you take to achieve them?
184. Question: What steps do you personally take when work tasks are falling behind schedule?
35. Interview Questions on Initiative.
185. Question: Tell me about a time that you undertook a course of study, on your own initiative, in Order to improve your work performance?
186. Question: Tell me about initiatives you have taken to improve procedures at work? Were you successful? Would you do anything different now?
190. Question: Tell me about a time you succeed in overcoming a major obstacle. How did it make you feel?
200. Question: Has your supervisor ever come to you and pointed out that you had not met some of your tasks at work? How frequently does it happen?

36. Interview Questions on Interpersonal Skills.
201. Question: Do you think it is important to promote team building among employees in the organization? What steps do you take to ensure this?
202. Question: Tell me about a time when a colleague strongly disagreed with your views, ideas or way of working? What kind of relationship can you develop with such a person?
203. Question: Do you like People?
204. Question: How frequently do you add contacts to your address book? Do you think it is worth building network of contacts?
205. Question: What, in your view makes a person likeable?
206. Question: How will you initiate a new relationship with a potential client? Do you think it is necessary?
37. Interview Questions on Job Knowledge.
207. Question: In which areas do you consider yourself to be a specialist, and how do you envisage being able to utilize your expertise within our Organization?
208. Question: In what specific areas do you need to expand your knowledge to become more proficient at this job?
209. Question: In which areas of your job do you feel capable and in which areas to you feel more comfortable utilizing other people`s experience?
210. Question: Can you suggest methods to utilize your knowledge of the company`s structure to improve relationships with our customer`s and clients?
38.Interview Questions on Judgment.
211. Question: When you observe a curious pattern in data, how do you analyze it?
212. Question: When a logical approach to a problem is ineffective, how do you come up with a solution?
213. Question: What steps do you take when a Customer claims that part of his consignment has not been delivered?
214. Question: When was the last occasion that you had to make an instant character judgment of a person to come up with a solution to a problem?
39. Interview Questions on Pressure.
215. Question: Illustrate an occasion when something visibly shocked you, but you had to appear composed?
216. Question: How do you handle circumstances at work that make you feel temperamental or cynical?
217. Question: What steps do you take to reduce your personal stress levels when there are stressful occasions at work?
218. Question: What steps do you take to accommodate sudden and immediate changes that occur within your organization?
40. Interview Questions on Problem Solving Abilities.
219. Question: Please give me a specific example of how you obtained information to solve a problem? What was the problem and how did you decide what information you required?
220. Question: What steps did you take on the last occasion that you detected the cause of a company operating error?
221. Question: What steps do you take when a colleague is impeding your progress at work?
222. Question: When faced with a work-related problem, what steps do you take to address the issue?




Show Your Confidence First….

“Success doesn’t mean the absence of failures;
It means the attainment of ultimate objectives.
It means winning the war, not every battle.”

Because ‘Some times winning is everything!’